Business disruption gone wrong

2 weeks ago I have transferred administration of one of my business domains to DOMAIN.COM, in order to have all my domains under one roof, simplifying life.

Was I wrong. Just the opposite happened.

First it took 2 days until my Website was up and running again. Could be normal or not. Then I found that my Webmail wasn’t working. Could be fixed by changed settings myself, with help of my home admin.

Then I had gotten one or 2 emails with a subject “Confirm your domain”. There was no more explaining text and not even a signature, which was strange, so I checked the domain it came from: domain-inc.net.

Here’s the Website:

Bildschirmfoto vom 2017-07-03 11-23-03

 

Didn’t look like something official, so it was ignored as spam. Not a good idea.

Few days later my domain was suspended and since then I am spending lots of time in the domain.com support chat.

After having sent more verification documents on saturday, we’ve been told that over the weekend the verification department does not work.

This monday morning we’ve been told that the verification department is understaffed today because of tomorrow’s national holiday and we now don’t expect them to be back to work before wednesday.

Reminds me of some stories in the past with a similar background: Almost all serious businesses have streamlined their everyday processes to efficiency and it works very well. Most of the time. But when something goes wrong, it gets really complicated. As here and now.

Some time ago we’ve sent an overnight package by UPS or Fedex or DHL. Didn’t arrive in time and not at all. So we’ve had to resend it, using the same carrier. At pick-up, the employee seriously insisted to get paid for this order as well, not accepting the fact that we’ve paid already, weren’t served as contracted and even had experienced real damage.

So before a business gets disrupted in a constructive, forward-moving way, more attention has to be spent on avoiding unintentional disruptions.

 

 

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